The billing policy applies to all of HostSG Services.

• All accounts are set up on a pre-payment basis. Account will only be activated upon receipt of payment.
• Payment is accepted in Singapore Dollars only (Paypal/Credit Card only).
• Payment is accepted in the following methods.
  • Local Bank Fund Transfer (To DBS Bank Singapore)
  • eNETS
  • International Bank Transfer (Surcharges may be applicable, please consult with us)
  • Money/Cashier Orders (Singapore Post or Singapore Banks only)
  • Singapore Cheques
  • Credit Card via Paypal (Billed in SG Dollar only.)
• Setup or administrative fees may be charged for all new accounts and major account changes and are non-refundable unless otherwise stated.
• All pricing is guaranteed for the term of pre-payment.
• Once your order has been processed, your account information will be sent to you via E-mail.
• Any request for invoicing changes must be done prior to the invoice due date, changes requested past the invoice date are reviewed on a case by case basis and may not be approved.
• Service termination requests must be submitted by the account owner via our ticketing system prior to account expiry. Failure to do so may result in pro-rated charges for the period that service was kept active past expiry, up till termination.
• All overdue services will be suspended within 15 days of service expiry. If payment is yet to be received past 30 days of expiry, services will be terminated and cannot be restored.
• For accounts that were suspended due to non-payment, a reactivation charge of S$30.00 will apply upon confirmation of reactivation. Services will be reactivated within 2 working days from receipt of full payment including reactivation charges.
• All payment made for services are non-refundable unless otherwise stated. There is no refund for early termination of accounts.
• HostSG reserves the right to change prices at any time, unless other terms have been agreed upon.

If you have any further enquiries about your billing, please feel free to contact us through our ticketing system at https://manage.hostsg.com/submitticket.php